Transform the way collective heating and cooling companies interact with customer

Zero Friction, founded in 2018, supports the heat transition in an innovative way with digital solutions. The three founders – Wim Jacobs, Yoni Nijs and Lars van Elewijck – jointly have over 25 years of experience with energy invoicing and customer communication software in the European energy sector. Zero Friction is based on handling the invoicing of collective energy smoothly, transparently and accurately with customised advice for residents.

Zero Friction

Our values

At Zero Friction, we attach great importance to certain values. We want to extend this to everything we do and who we are for all the parties concerned.

Speed

Speed and flexibility are indispensable in the constantly evolving collective energy market. The climate targets are getting closer and closer. Speedily serving customers and developing new digital applications that provide more efficiency and transparency are standard values at Zero Friction.

Quality

Quality is a top priority at Zero Friction. We realise all too well that Zero Friction is working at the heart of the financial flow. Besides user-friendly and efficient processes, we promise accuracy at all times and we conduct countless automatic tests to guarantee quality.

Accessibility

Zero Friction is characterised by its low-threshold customer service. We can easily be reached at any time through various channels. Customer satisfaction is our top priority and our aim is to always achieve long-term, open partnerships with our partners and customers.

Solution-oriented

Zero Friction listens closely to feedback from customers and always responds to their needs and wishes. Our software can be smoothly integrated into a customer’s current business operations. In this way, we guarantee business efficiency and stability while taking the legislation and developments in the market into account.

Our Team

Zero Friction founder

Lars Van Elewijck
Founder - Functional Lead

Zero Friction founder

Gunther Govaerts
Customer Succes Manager

Zero Friction founder

Adrien Chlot
Senior Account Manager Belgium and France

Zero Friction founder

Andy Roelandt
Dev Lead/ Product Architect

Zero Friction founder

Sam Neirynck
Project Manager

Zero Friction founder

Francesca Bassan
Onboarding Consultant

Zero Friction founder

Paulien Bogaert
Functional Analist

Zero Friction founder

Hanna Vande Vyvere
Markting Manager

Zero Friction founder

Hans Beeckman
BPO First Line

Zero Friction founder

Anita Tsarova
Customer Service Expert BPO

Zero Friction founder

Jasper DeBoel
Customer Support - Cost Allocation Expert

Zero Friction founder

Donia Zghonda
Customer Service Expert

Zero Friction founder

Steven De Coninck
Customer Service agent

Zero Friction founder

Wesley Demeuter
Customer Service Agent

Zero Friction founder

Michaëllie Ockamba Bokota
Customer Service Agent

Zero Friction founder

David Demet
UX Designer

Zero Friction founder

Bjorn De Rijcke
Functional Design Lead

Zero Friction founder

Zuzanna Magierska
Senior Backend Developer

Zero Friction founder

Nalin Amarathunga
Senior Backend Developer

Zero Friction founder

Dries Bols
Medior Backend developer

Zero Friction founder

Udara De Silva
Medior Backend Developer

Zero Friction founder

Michael Verhaeghe
Medior Frontend developer

Zero Friction founder

Samitha Hewawasam
Senior Frontend Lead

Zero Friction founder

Yorben Goor
Medior frontend developer

Zero Friction founder

Thomas Sevenans
Senior Technical Consultant

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