Our primary focus is to offer this service within Benelux. However Zero Friction is open to discuss this with the potential customers on how we could support within your local country. Our BPO model is scalable and standardized so we can implement this in other countries when needed.
Outside office hours (9h-17h CET), our staff is currently not available for support. However, can we redirect the service line outside office hours to a third party that supports 24/7 handling services by phone or mail.
We can provide support if the handling can be done via a clear scripting capability by phone or mail. But we do not offer technical maintenance or on-site support in case of issues.
Depending on chosen BPO model, we support all services going from meter-to-cash processing. These well-defined processes are standard and scalable per location. There is always a required minimum amount of time necessary to complete these processes. The hours required are not linearly related to the number of connections. The number of contacts to be processed via phone and mail from end customers is more directly linked to number of connections. Here we aim to stay within a predetermined limit. Tight SLAs are negotiated to monitor the quality of our services.