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Can we customize the platform or add custom features?
Except for custom integrations, we do not support any custom development. All customers utilize the same SaaS solution, benefiting from its continuously expanding feature set. However, customers can easily log new feature requests or vote on existing ones. Our dedicated product manager oversees the roadmap and prioritizes features based on customer input or votes.
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How easy can we integrate Zero Friction in our own IT landscape?
With our open API capabilities, we can easily integrate our Zero Friction platform into your existing IT landscape. The potential integrations are documented upfront in our proposal document. Together with our customers, we define the landscape and responsibilities. Based on this proposal and IT landscape document, we offer a fixed-price project.