We utilize our own Zero Friction fast-track project methodology for the onboarding of new projects. On average, the project duration is approximately 3 months, though this timeline may vary depending on required integrations and the number of connections, which can impact data migration. Planning and requirements are captured upfront in our proposal document, which includes an overview of the IT landscape and an interface catalogue.
Zero Friction does not work with a traditional SLA document where customers must pay for committed support. Our support process is standard and included in the monthly pricing. We offer 24/7 support via our self-service platform. Additionally, you can always contact our support department during CET office hours via chat, phone, or email. We guarantee a prompt response to any question or potential issue. We adhere to our internal SLA for bug fixing, ensuring that potential high-impact incidents are addressed immediately.
You can rest assured that Zero Friction is ISO 27001 certified. Annually, during the certificate renewal process, we conduct penetration testing on the platform to minimize the risk of cyber attacks.
There is no maximum limit on the number of connections the platform can handle. Our Zero Friction platform is designed to be highly scalable, ensuring optimal performance across a wide range of connection volumes, from small to high.
Our brand promise is that the platform will always be legislation compliant for the country specific heat legislation which have impact on the meter to cash process. This is included in our monthly all-in price and no additional costs are charged to our customers.
Our one-time onboarding is offered as a fixed-price project. The monthly costs are truly all-inclusive, allowing you to easily budget your annual IT expenses.
From within the platform, all data can be exported to Excel. In addition, we offer Reporting. We provide ready-to-use embedded Power BI reports as a reporting-as-a-service option. Alternatively, we can share the prepared data with your data warehouse, allowing you to build your own custom reports using your preferred report builder.
The Zero Friction platform offers API management, allowing you to seamlessly integrate your existing applications of choice. Zero Friction can assist you with this integration, or you can utilize your own software supplier or internal IT department.
Yes, you can rest assured. GDPR compliance is very important to us as we handle sensitive financial and customer information. Our data centers are also located within the EU.
Our pricing model consists of two components: a highly competitive one-time implementation cost for the initial onboarding of a new project and a monthly recurring all-in price for the usage of the platform. The monthly all-in price is determined based on the number of connections and users of the platform. As the volume increases, the monthly price per connection decreases.