Zero Friction runs front office and back office processes for heating and cooling suppliers, facility manager and service providers. We run the meter to cash process for you using our SaaS application. Zero Friction use your corporate identity in customer communications, call center, invoices and so on.
Sit back and relax, we run the processes for you!
We offer three packages each dealing with a set of services to run the processes for you. Detailed process description are available. These processes can be extended to meet your needs. Various services can be added if required such as sending paper invoices, incidental invoices, processing historical move in/ move out, tailored governance, tailor-made cash collection and more. The BPO service comes at an attractive fee per connection per month.
|Processing supply agreements||✔||✔||✔|
|Process & validation metering data||✔||✔||✔|
|Move-in, move-out processing||✔||✔||✔|
|Customer data management||✔||✔||✔|
|Exporting financial data||✔||✔||✔|
|Customer contact center||✔|
|Support customer communication||✔|
|Personal payment follow-up||✔|
|Payment plan arrangements||✔|
|Tailor-made debt collection process||✔|
|Reporting & governance||✔|