Ann Vandenbroucke -Director of Sales and Services at IVBO- testifies: "We had been in contact with Zero Friction for a while, but given the small number of connections, it was not interesting for us at the time. Due to the strong growth in recent years, manual processing became too time-consuming and the risk of manual errors was too high. Further research showed that the Zero Friction platform was the right solution for us to contract new customers, send out advance invoices and take care of yearly invoices. In a second phase, we are setting up the Zero Friction customer portal to provide customers with online insights into their contracts, consumption and costs."
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