Heat Suppliers

As a supplier, you manage a thermal distribution grid. You service and invoice your customers. You want to provide excellent customer satisfaction and reliability at an affordable cost to serve. You know that having flexible meter to cash processes is not trivial. Zero Friction is your reliable solution partner.

Values:

  • A Software as a Service solution for end customer interaction, billing and payment processing
  • Choose between “run it yourself” or optionally let Zero Friction or its partners run it for your on your behalf (Business Process Outsourcing, BPO)
  • Cost-efficient
  • Easy to implement
  • Flexible and configurable to meet your requirements (products you offer, contracts, invoices…) and branding
  • Focus on automatic processes and benefit from the Zero Friction process library
  • Advance customer experience (CX) – through a customer portal increasing customer intimacy
  • 100% in compliance with the legislation – evolves with the market without extra costs

Heat suppliers that use Zero Friction

Marcel Barnhoorn; Managing Director Celsias: "We are impressed by how quickly the Zero Friction platform was implemented in our current business processes. Moreover, the platform is very scalable towards the future."

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Director Alex Sessink: "Thanks to Zero Friction I save at least a couple of working days per month. I only have to approve the direct debit order every month. The other processes are fully automated. Correct communication is very important to us. So it's also very nice that, via the customer portal, we can inform our customers about their energy consumption and costs. And tis all is done according to the current legislation."

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Director Alex Sessink: "Thanks to Zero Friction I save at least a couple of working days per month. I only have to approve the direct debit order every month. The other processes are fully automated. Correct communication is very important to us. So it's also very nice that, via the customer portal, we can inform our customers about their energy consumption and costs. And tis all is done according to the current legislation."

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Dick Maaskant, Director at Duurzaam Energiebedrijf Roosendaal: "Zero Friction is a young, innovative company that handles all the administrative processes associated with the invoicing of collective heat in a solid and reliable way.”

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Bob Bloemers, Commercial Director at Duurzaam Opgewekt: "It is nice that we can simply implement the Zero Friction software in our business operations and keep the reins in our own hands. The automations within the system make sending out and collecting advance invoices as well as final and annual invoices for Duurzaam Opgewekt very easy."

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"Zero Friction offers a complete package and relieves us of the meter to cash administration. In a short time we set up the customer portal and it works without any problems."

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Peter Van de Witte (Senior Buyer) and Harold Maasen (Operational Manager) testify: “We noticed immediately during the selection process that Zero Friction understands our business very well. They fully meet our requirements and wishes regarding the product. The online platform is complete, high quality and user friendly. In addition, like us, they always put the customers first. Last but not least, they have knowledge of the market. Our customers are well taken care of and will be helped by professional service providers with expertise. That is a great reassurance.”

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Ann Vandenbroucke -Director of Sales and Services at IVBO- testifies: "We had been in contact with Zero Friction for a while, but given the small number of connections, it was not interesting for us at the time. Due to the strong growth in recent years, manual processing became too time-consuming and the risk of manual errors was too high. Further research showed that the Zero Friction platform was the right solution for us to contract new customers, send out advance invoices and take care of yearly invoices. In a second phase, we are setting up the Zero Friction customer portal to provide customers with online insights into their contracts, consumption and costs."

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Eric Perdu, Senior Commercial Manager: “Thanks to Zero Friction we can rest easy. Their software gives us business security and stability in many areas. We save at least 1 FTE internally because the incoming data is automatically processed into invoices. Moreover, thanks to the built-in data checks we are sure that all invoices are sent on time and correctly."

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“The choice was quickly made”, says Frits Rasing, Financial Manager of Mijnwater. “The back office and the customer portal are both very user-friendly. In addition, the application offers us many consumption insights and standard export options. The complete service package that is fully in line with our operations and the ACM requirements and the interface possibilities with our own solutions within Mijnwater were the decisive advantages.”

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Jeroen Rabaey: "Zero Friction allows us to respond flexibly to the real processes of collective energy invoicing. The platform takes into account relocation, unoccupied property and insights into costs and consumption that you don't get with self-contained solutions."

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Gertjan Linthorst, Wij Maken Energie: "Zero Friction provides us with a reliable back office and a user-friendly platform. The digital and automated processes ensure professional operations."

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