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Discover how  the power of digital transformation can help you be successful with the energy transition for collective heating and cooling suppliers. 

It’s a great opportunity to discover how the power of digital transformation can help to build solid customer care and billing processes and ensure next level customer experience (CX) with gamification on energy consumption reduction with the Zero Friction platform.


Tuesday 18 october 2022


  • Live event at Cafe Local, Waalse Kaai 26,  Antwerp, Belgium (FULL)
  • Online: The event is also streamed live


12h00 – 13h30: Lunch

Wim Jacobs Impacting the heating and cooling market

Wim Jacobs – CEO – Zero Friction

Zero Friction was founded 4 years ago to digitally transform the heating and cooling market by providing next generation customer care and billing. Learn from Wim Jacobs, CEO of Zero Friction about achievements and the mission and vision going forward to impact the way heating and cooling companies engage with customers.

Trends and evolution in the Belgian Market

Dirk Van Evercooren – Managing Director – ODE

Learn about the trends in the Belgian energy market from a Duurzame Energie Vlaanderen, Green energy and e-mobility enthusiast who has vast experience as energy expert and former energy regulator.

 Trends and evolution in Dutch Market

Rard Rijcken – Domain Specialist

Rard takes us through the journey of the Dutch Energy market and highlights the challenges and opportunities in the Dutch market based on his experience at Corporatiewarmte, Eteck, Vattenfall,..

Trends and evolution in an European context

Aurélie Beauvais – Managing Director – Euroheat & Power

Euroheat & Power (EHP) is the international network for district energy, promoting sustainable heating and cooling in Europe and beyond. Aurélie will gives us insight in evolutions in EU Energy & climate changes policies in these times of “perfect energy storm”.

Creating Impact with Zero Friction

Dirk Michiels – CCO – Zero Friction and Hanna Vande Vyvere – Zero Friction – Marketing Manager.

The energy sector is in a perfect storm – Will utility and facility players embrace digital transformation to stay relevant or will they become irrelevant in a commodity battle with disappointed end customers. Learn about how Zero Friction delivers value.

Zero Friction announces gamification technology to empower consumers to reduce energy consumption on top of the well know solid Meter to Cash process provided by the platform.

 The power of Digital twin for Heating Networks

Ard de Reus – Solution Consultant  Gradyent

Gradyent develops a real-time digital twin for district heating networks in Europe. The digital twin enables heating companies to reduce the temperatures in their networks and reduce heat losses. A digital twin also supports integration of new sustainable sources, such as heat pumps, into existing networks. Gradyent optimizes and transforms district heating!

Digital Twins to optimize HVAC usage/installation

Roel VandeBulcke –  CEO- Hysopt

A science-based HVAC calculation and simulation software, to optimise your buildings heating and cooling installations. Take actionable steps towards greener zero carbon operations.

Create a social basis for renewable energy

Stefaan Soenen – Beauvent

Learn how Beauvent uses the Zero Friction Platform. Beauvent raises funds to invest in wind energy, solar panels and energy-efficient applications such as cogeneration and heat networks. Beauvent applies the cooperative principle in order to create a social basis for renewable energy in which as many people as possible participate and have a say. The cooperative currently unites more than 7,700 equal shareholders.

More than just an Energy company

Gertjan Linthorst – Director – Linthorst Techniek & Wij Maken Energie.

“Wij Maken Energie” develops unique and patented energy systems to make a gas-free Netherlands accessible and realises and operates complete sustainable energy projects for new buildings. Close cooperation with customers ensures an optimal result with value for the entire chain. “Wij Maken Energie” likes to make an impact on the energy transition. Learn how this is achieved with Zero Friction.

 A roadmap for Impact 

Lars Van Elewijck –  Onboarding Director – Zero Friction

The Zero Friction platform is a Software As A Service solution. The whole community of Zero Friction customers benefits of the development of the platform. Learn from Lars Van Elewijck, onboarding director about the new features planned and how you can benefit to drive Impact.

How to engage customers in long term value creation

Freddy Van Bogget – Innovation manager – KBC

As innovation manager at KBC Group Innovation Center, Freddy not only has vast experience in commercial retail and corporate banking but has been working cross domain IoT/Blockchain/Mobility/Smart City/Energy, in collaboration with members of the Flemish ’Spearhead Cluster’ Flux50. Learn how customer engagement really makes a difference.

17h30 – 19h00: Networking reception + celebration 4 years Zero Friction

Visit the booths of our valued partners during the whole event:

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