Zero Friction, supporting district and communal heating & cooling suppliers with a dedicated customer care and billing SaaS platform, today announces a partnership with Itineris, a leading global technology company that delivers innovative software solutions for water and energy utilities.
The partnership combines Zero Friction’s specialized SaaS platform with Itineris’ deep understanding of the utility industry and the Microsoft Dynamics 365 ecosystem. It provides heating and cooling companies with an integrated solution on the Microsoft stack, allowing them to efficiently streamline their business processes and elevate customer engagement to new heights. Both companies have their headquarters in Ghent (Belgium).
Edgard Vermeersch, CEO of Itineris: “Since our company was founded 20 years ago, we have been focusing on developing and implementing software solutions tailored to the water and energy industry. Our partnership with Zero Friction allows us to extend our services to Tier-1 and Tier-2 utilities active in heating and cooling. The Zero Friction team has developed a robust solution perfectly suited for this market. By combining their strengths with our team’s extensive expertise in the utility industry and with the Microsoft Dynamics 365 ecosystem, we can provide a one-stop shop for those utilities. I am really excited about this partnership and look forward to working together!”
Wim Jacobs, CEO Zero Friction: “You could say that Itineris and Zero Friction offer similar products for meter-to-cash processes. However, we serve different customers within the energy market. From the beginning, there was an immediate click with Itineris, and there was a positive exchange with the team which made joining forces added value. Some of our customers were looking for a total solution on the Microsoft stack and, with the experienced implementation services of Itineris, we are now able to offer this.”
About Itineris
Itineris is a leading provider of innovative software solutions enabling water and energy utilities to reach operational efficiency, improve the experience of their customers, and achieve their environmental goals.
Itineris develops and delivers UMAX, a modern and highly configurable Customer Information System (CIS), CRM, Asset and Field Service Management solution built on the powerful Microsoft Dynamics 365 platform.
In 2021, Itineris acquired Opinum, a data hub software company that provides Utilities and Energy Service companies with better insights to manage consumption and optimize production. This enables utilities to leverage the untapped potential of their data.
Itineris has offices in Europe (Belgium), the UK, and North America (Atlanta, Georgia).