Business Process Outsourcing
Zero Friction runs front office and back office processes for heating and cooling suppliers, facility manager and service providers. We run the meter to cash process for you using our SaaS application. Zero Friction use your corporate identity in customer communications, call center, invoices and so on.
Sit back and relax, we run the processes for you!
What does Zero Friction offer
- We run the processes and the underlying solution for you
- Uses the Zero Friction Software as a Service (SaaS) cloud platform
- Based on a flexible proven process library containing decades of experience
- Can be tailored to your requirements
- Detailed insights in the performance of the processes
- Solid governance
- No need to invest in own team and knowledge
- We’re the experts of our own platform
- Save time & money
- Professional service out-of-the-box and quickly up & running to your customers
- Full transparency on all processes, customer contacts & satisfaction, etc
- We run the processes and the underlying solution for you
- Uses the Zero Friction Software as a Service (SaaS) cloud platform
- Based on a flexible proven process library containing decades of experience
- Can be tailored to your requirements
- Detailed insights in the performance of the processes
- Solid governance
- No need to invest in own team and knowledge
- We’re the experts of our own platform
- Save time & money
- Professional service out-of-the-box and quickly up & running to your customers
- Full transparency on all processes, customer contacts & satisfaction, etc
Options
We offer three packages each dealing with a set of services to run the processes for you. Detailed process description are available. These processes can be extended to meet your needs. Various services can be added if required such as sending paper invoices, incidental invoices, processing historical move in/ move out, tailored governance, tailor-made cash collection and more. The BPO service comes at an attractive fee per connection per month.
Standard |
Advanced |
Enterprise |
|
|---|---|---|---|
| Processing supply agreements | ✔ | ✔ | ✔ |
| Process & validation metering data | ✔ | ✔ | ✔ |
| Invoicing | ✔ | ✔ | ✔ |
| Move-in, move-out processing | ✔ | ✔ | ✔ |
| Meter exchange | ✔ | ✔ | ✔ |
| Customer data management | ✔ | ✔ | ✔ |
| Exporting financial data | ✔ | ✔ | ✔ |
| Payment processing | ✔ | ✔ | |
| Dunning cycle | ✔ | ✔ | |
| Unoccupancy monitoring | ✔ | ✔ | |
| Customer contact center | ✔ | ||
| Customer satisfaction | ✔ | ||
| Support customer communication | ✔ | ||
| Personal payment follow-up | ✔ | ||
| Payment plan arrangements | ✔ | ||
| Tailor-made debt collection process | ✔ | ||
| Reporting & governance | ✔ |