Mijnwater chooses Zero Friction for taking care of the invoicing and customer communication

After an extensive selection process, heat supplier Mijnwater chose Zero Friction to take care of the invoicing and customer communication for their customers. Mijnwater supplies both heat and cold to offices, businesses and homes in the Parkstad region. To support their ambitious growth plans, they were looking for an external party. Zero Friction was selected to facilitate this growth in a professional way.

5e generatie warmte- en koudenet uit mijnschachten

Mijnwater uses an innovative 5th generation heat and cold network. This is unique because they use the old mine shafts as a source and buffer. Mijnwater thus makes a significant contribution to making the built environment in Heerlen more sustainable and is an important player in the energy transition of the City Region of Parkstad Limburg. Transparency towards end users is an important aspect of the exploitation of sustainable heat. Mijnwater has strong growth plans for the coming years. In order to make their operations more efficient and further professional, they started looking for an external party to continue the invoicing and service provision of the heat network.

Keuze voor Zero Friction

After an extensive selection process, Mijnwater chose to cooperate with Zero Friction. Starting from July 1st 2021, Zero Friction will take care of the invoicing, payment follow-up and the contact centre. “The choice was quickly made”, says Frits Rasing, Financial Manager of Mijnwater. “The back office and the customer portal are both very user-friendly. In addition, the application offers us many consumption insights and standard export options. The complete service package that is fully in line with our operations and the ACM requirements and the interface possibilities with our own solutions within Mijnwater were the decisive advantages.”

Wim Jacobs, CEO of Zero Friction is very enthusiastic about this cooperation: “The first discussions with Mijnwater date back to 2019. At that time I was already very enthusiastic about Mijnwater’s unique concept. We are determined to be a long-term partner that professionally supports Mijnwater’s growth. Mijnwater therefore fits perfectly within our growth strategy to continue investing in sustainable projects on the Dutch heat market”.

Ervaring Zero Friction

After an extensive selection process, Mijnwater chose to cooperate with Zero Friction. Starting from July 1st 2021, Zero Friction will take care of the invoicing, payment follow-up and the contact centre. “The choice was quickly made”, says Frits Rasing, Financial Manager of Mijnwater. “The back office and the customer portal are both very user-friendly. In addition, the application offers us many consumption insights and standard export options. The complete service package that is fully in line with our operations and the ACM requirements and the interface possibilities with our own solutions within Mijnwater were the decisive advantages.”

Wim Jacobs, CEO of Zero Friction is very enthusiastic about this cooperation: “The first discussions with Mijnwater date back to 2019. At that time I was already very enthusiastic about Mijnwater’s unique concept. We are determined to be a long-term partner that professionally supports Mijnwater’s growth. Mijnwater therefore fits perfectly within our growth strategy to continue investing in sustainable projects on the Dutch heat market”.

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