Moving together towards a trouble-free heat transition
Zero Friction, which was founded in 2018, supports the heat transition in an innovative way with digital solutions. The three founders – Wim Jacobs, Yoni Nijs and Lars van Elewijck – jointly have over 25 years of experience with energy invoicing and customer communication software in the European energy sector. Zero Friction is based on handling the invoicing of collective energy smoothly, transparently and accurately with customised advice for residents.
Making buildings more sustainable and reducing CO2 emissions – this is one of the biggest challenges of the energy transition. Zero Friction guarantees efficiency and transparency in sustainable, collective energy systems. With our innovative software, we provide customers with maximum support and reliable invoices and we also increase support by providing transparency to residents.
At Zero Friction, we attach great importance to certain values. We want to extend this to everything we do and who we are for all the parties concerned.
Speed and flexibility are indispensable in the constantly evolving collective energy market. The climate targets are getting closer and closer. Speedily serving customers and developing new digital applications that provide more efficiency and transparency are standard values at Zero Friction.
Quality is a top priority at Zero Friction. We realise all too well that Zero Friction is working at the heart of the financial flow. Besides user-friendly and efficient processes, we promise accuracy at all times and we conduct countless automatic tests to guarantee quality.
Zero Friction is characterised by its low-threshold customer service. We can easily be reached at any time through various channels. Customer satisfaction is our top priority and our aim is to always achieve long-term, open partnerships with our partners and customers.
Zero Friction listens closely to feedback from customers and always responds to their needs and wishes. Our software can be smoothly integrated into a customer’s current business operations. In this way, we guarantee business efficiency and stability while taking the legislation and developments in the market into account.
CTO/ Product Lead
Lars van Elewijck
Monique Blaauboer Senior Accountmanager The Netherlands
Benoit Berben Senior Accountmanager Belgium
Gunther Govaerts Customer Succes Manager
Hanna Vande Vyvere
Communication & Marketing support