Yes, you can rest assured. GDPR compliance is very important to us as we handle sensitive financial and customer information. Our data centers are also located within the EU.

The Zero Friction platform offers API management, allowing you to seamlessly integrate your existing applications of choice. Zero Friction can assist you with this integration, or you can utilize your own software supplier or internal IT department.

From within the platform, all data can be exported to Excel. In addition, we offer Reporting. We provide ready-to-use embedded Power BI reports as a reporting-as-a-service option. Alternatively, we can share the prepared data with your data warehouse, allowing you to build your own custom reports using your preferred report builder.

Our pricing model consists of two components: a highly competitive one-time implementation cost for the initial onboarding of a new project and a monthly recurring all-in price for the usage of the platform. The monthly all-in price is determined based on the number of connections and users of the platform. As the volume increases, the monthly price per connection decreases.

Our one-time onboarding is offered as a fixed-price project. The monthly costs are truly all-inclusive, allowing you to easily budget your annual IT expenses.

Our brand promise is that the platform will always be legislation compliant for the country specific heat legislation which have impact on the meter to cash process. This is included in our monthly all-in price and no additional costs are charged to our customers.

There is no maximum limit on the number of connections the platform can handle. Our Zero Friction platform is designed to be highly scalable, ensuring optimal performance across a wide range of connection volumes, from small to high.

You can rest assured that Zero Friction is ISO 27001 certified. Annually, during the certificate renewal process, we conduct penetration testing on the platform to minimize the risk of cyber attacks.

Zero Friction does not work with a traditional SLA document where customers must pay for committed support. Our support process is standard and included in the monthly pricing. We offer 24/7 support via our self-service platform. Additionally, you can always contact our support department during CET office hours via chat, phone, or email. We guarantee a prompt response to any question or potential issue. We adhere to our internal SLA for bug fixing, ensuring that potential high-impact incidents are addressed immediately.

We utilize our own Zero Friction fast-track project methodology for the onboarding of new projects. On average, the project duration is approximately 3 months, though this timeline may vary depending on required integrations and the number of connections, which can impact data migration. Planning and requirements are captured upfront in our proposal document, which includes an overview of the IT landscape and an interface catalogue.

With our open API capabilities, we can easily integrate our Zero Friction platform into your existing IT landscape. The potential integrations are documented upfront in our proposal document. Together with our customers, we define the landscape and responsibilities. Based on this proposal and IT landscape document, we offer a fixed-price project.

An overview of the standard integrations is available on our integrations overview page.

Within the Zero Friction platform, invoices can be sent either via email or by post. Additionally, all documents can be accessed in the Zero Friction end customer portal, allowing customers to view them at their convenience.

Yes, the Zero Friction platform is fully configurable by the customer. There are numerous possibilities, typically managed by an administrator assigned by the customer. Additionally, every document and email template can be customized by the customer.

Except for custom integrations, we do not support any custom development. All customers utilize the same SaaS solution, benefiting from its continuously expanding feature set. However, customers can easily log new feature requests or vote on existing ones. Our dedicated product manager oversees the roadmap and prioritizes features based on customer input or votes.

Yes, Zero Friction has no limitations in supporting any local language and/or currency of choice.

The end customer portal is also available as a SaaS solution and is optional. Additionally, we can easily integrate with your existing end customer portal.

Zero Friction supports standard hourly metering data.

We support credit billing, cost allocations, and Pay-as-you-go billing principles from within the platform. Additionally, we offer the possibility to bill for services such as heat pump rentals or other fixed amount service costs. We provide flexibility with monthly, quarterly, half-yearly, and yearly billing periods. Users can configure product and tariff structures themselves without requiring intervention from the Zero Friction team.

Yes, both building managers and heat suppliers can make use of our platform or service.

Yes, ofcource. Our smallest customer has 12 heat connections. Regardless of size, all customers have access to all functionalities from the beginning. Customers only pay a monthly fee based on the number of connections.

We make the difference in several areas. We focus 100% on the heating & cooling market on one hand. We offer exclusively a SaaS platform where we set the reference towards the whole market in order to scale and standardize processes in the most optimal way. And last but not least, we make things very easy. Easy to buy, easy to implement, and easy to use. Like this, we work day in and day out towards a more sustainable future where affordable energy is available for everyone.

Yes, of course. Our smallest customer has 12 heat connections. Regardless of size, all customers have access to all functionalities from the beginning. Customers only pay a monthly fee based on the number of connections.

Yes, for sure. Zero Friction platform can handle high number of heat connections without problems. The Zero Friction team has extensive experience in handling larger scale projects and we work together with the customer on defining the IT landscape, the transition and project plan beforehand. We are also happy to work together with your local IT department or with your own IT solutions partner as well.

There are several benefits but the two main benefits are reduction of your cost to serve and increase of customer satisfaction. Therefore we have proven references based on our 80+ happy customers. Some of our reference cases can be found here: https://www.zerofriction.co/references/cases

Yes, the platform is flexible and can be set up to support different methods of cost allocations

Monitoring heat losses and total consumption of the building is standard available as information within the platform. We are more then happy to demonstrate this functionality through our demo request page.

This can be done very easily. We have scripts available describing how this can be done by yourself. Or we can always assist via our customer success team in setting up new projects in the platform.

Except for custom integrations, we do not support any custom development. All customers utilize the same SaaS solution, benefiting from its continuously expanding feature set. However, customers can easily log new feature requests or vote on existing ones. Our dedicated product manager oversees the roadmap and prioritizes features based on customer input or votes.

With our open API capabilities, we can easily integrate our Zero Friction platform into your existing IT landscape. The potential integrations are documented upfront in our proposal document. Together with our customers, we define the landscape and responsibilities. Based on this proposal and IT landscape document, we offer a fixed-price project.

Yes, we can set up a separate and personalized demo environment via a trial agreement or we could provide you with access to a generic demo environment after accepting our terms & conditions.

Our primary focus is to offer this service within Benelux. However Zero Friction is open to discuss this with the potential customers on how we could support within your local country. Our BPO model is scalable and standardized so we can implement this in other countries when needed.

We can provide support if the handling can be done via a clear scripting capability by phone or mail. But we do not offer technical maintenance or on-site support in case of issues.

Outside office hours (9h-17h CET), our staff is currently not available for support. However, can we redirect the service line outside office hours to a third party that supports 24/7 handling services by phone or mail.

Depending on chosen BPO model, we support all services going from meter-to-cash processing. These well-defined processes are standard and scalable per location. There is always a required minimum amount of time necessary to complete these processes. The hours required are not linearly related to the number of connections. The number of contacts to be processed via phone and mail from end customers is more directly linked to number of connections. Here we aim to stay within a predetermined limit. Tight SLAs are negotiated to monitor the quality of our services.