Veolia

The challenge: complex and time-consuming billing processes

Managing multiple heating networks means handling large volumes of customer data, consumption readings, and invoices. Veolia’s previous billing setup relied on outdated systems and manual processes, leading to inefficiencies, administrative burden, and a higher risk of errors. On top of that, customers lacked real-time access to their usage and bills, making transparency a challenge.

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The solution: billing automation and BPO service by Zero Friction

To address these challenges, Veolia implemented Zero Friction’s cloud-based billing platform and opted for our Business Process Outsourcing (BPO) service. Zero Friction's in-house experts handle Veolia’s billing automation via our SaaS platform, follow up on payments, and manage customer service on Veolia’s behalf—all while maintaining their brand identity and guidelines. The BPO solution offers:

• Automate billing – Meter readings are processed instantly, and invoices are generated with pinpoint accuracy—no more manual work.
• Improve payment collection – Zero Friction ensures timely follow-ups on outstanding invoices.
• Enhance customer experience – Customers can access a user-friendly portal with real-time insights into their energy consumption and costs.

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The results: efficiency, accuracy, and happier customers

By partnering with Zero Friction, Veolia has unlocked key benefits:

✅ More efficiency – Automation reduces administrative workload and streamlines operations.

✅ Fewer errors – Eliminating manual processes has significantly improved billing accuracy.

✅ Better customer satisfaction – Transparent and easy-to-access billing keeps customers informed and engaged.

With Zero Friction handling the billing and customer service, Veolia can focus on what really matters: accelerating the energy transition and delivering sustainable heating solutions—without the administrative hassle.

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