From the Achterhoek town of Gaanderen, they provide homes, care facility, business premises or public buildings with sustainable energy. They do this in that typical, approachable way that is so characteristic of our region. With them, there is no menu, chatbots and long telephone queues.

Director Alex Sessink: “Thanks to Zero Friction I save at least a couple of working days per month. I only have to approve the direct debit order every month. The other processes are fully automated. Correct communication is very important to us. So it's also very nice that, via the customer portal, we can inform our customers about their energy consumption and costs. And tis all is done according to the current legislation.”