Karno Energy

The path to efficiency and growth

Karno was primarily looking for an innovative and userfriendly solution to optimise their customer service. With a growing number of employees and clients, it was essential to establish this efficient and reliable partnership to streamline their administrative processes.

During a workshop organized at the Grand-Place in Brussels, Arnaud Latiers, CEO of Karno, was impressed by the points made by Wim Jacobs, one of the founders of Zero Friction:

• Specialized expertise in heat management

• Comprehensive features like an integrated customer portal

• Efficient billing processes

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Baptiste Thiran, Head of Operations at Karno, explains:

"Heat networks represent the future of energy, and it is fantastic to see a company specializing in customer service for this sector. This approach allows us to effectively meet the growing needs of users while contributing to the energy transition."

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Implementation and benefits

Thanks to its collaboration with Zero Friction, Karno can now outsource billing and customer management. This saves time while improving their customer service. Baptiste adds:

"Thanks to Zero Friction, we can now fully focus on our core activities. By delegating this process to Zero Friction, we ensure administration and billing that we want to be flawless."

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Future outlook

Karno is at the beginning of an exciting growth phase. Although the collaboration with Zero Friction has just begun, they look forward to seeing the benefits of this partnership and achieving their ambitious goals. Karno aims to further expand its thermal networks by 2026 and play a leading role in the decarbonization of buildings in Belgium.

We are thrilled to support Karno in realizing their ambition towards a sustainable energy transition!