What is this integration?

Zendesk is a leading service-first CRM platform designed to improve customer relationships. Its robust and flexible software scales to meet the needs of any business. By integrating Zendesk with the Zero Friction billing platform, your team can significantly enhance their ability to manage customer interactions by having real-time access to critical billing information.

Key Features:

• Automatic customer identification: Instantly identify customers through phone and email recognition.
• Data synchronization: Keep customer identification and contact details synchronized between Zendesk and Zero Friction.
• In-app widget: View real-time details of a customer’s current balance, open invoices, contracts, and more directly within Zendesk.
• Easy navigation: Click through to Zero Friction for more detailed information.

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Check out the demo video for this integration:

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Why is this integration a match with Zero Friction?

This integration is a perfect match for Zero Friction as it streamlines customer service processes by providing instant access to essential billing information. Customer service representatives can resolve queries faster and more efficiently without switching between multiple platforms. This leads to improved customer satisfaction and a more productive service team.

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How does the integration work?

Zendesk, a popular SaaS customer service and contact center solution, integrates seamlessly with Zero Friction's billing platform. To activate this integration, the appropriate SKU needs to be ordered from Zero Friction.

How it works:

1. Automatic identification: When a customer contacts your service team via phone or email, their details are automatically recognized and displayed within Zendesk.
2. Real-time information: Customer service agents can view detailed information about the customer, including name, phone number, balance, outstanding invoices, service locations, provided services, and meter serial numbers.
3. In-App access: All relevant customer information is accessible within Zendesk, eliminating the need to open the billing platform separately.
4. Detailed investigation: If deeper analysis or adjustments are needed, agents can click through to the customer’s detail page in Zero Friction without manually searching for the customer.

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This integration ensures that your customer service agents have all the necessary information readily available, leading to quicker resolution times and higher customer satisfaction.

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