Did you know that buildings are collectively responsible for as much as 42% of energy consumption, of which 80% is used for heating and cooling? Heat suppliers and building managers are the key figures who can achieve complete decarbonization of buildings and homes by 2050.‍

The efforts towards a smooth heat transition bring big changes. For heating and cooling suppliers, finding the right balance in sharing information and thereby creating trust and support remains a struggle. In this context, Zero Friction met up with 15 clients from Belgium and the Netherlands to exchange experiences. How can heating and cooling suppliers address these transparency challenges and strive for a positive customer experience?