Reliable measurement data are essential for the operation of sustainable heat networks. By collecting and analyzing this data, you can accurately monitor and optimize heat distribution. Moreover, there is a strong correlation between high-quality measurement data and customer satisfaction: providing insights into accurate and reliable consumption data increases transparency and trust between supplier and consumer, resulting in fewer complaints and higher satisfaction.

Heating networks are a key element in the shift towards more sustainable energy sources. A crucial part of this process involves collecting data from end users. This data, generated from the moment heat is distributed from the network to individual users, plays a vital role in managing the network and the billing process. But what actually happens to this data once it's collected?

The efforts towards a smooth heat transition bring big changes. For heating and cooling suppliers, finding the right balance in sharing information and thereby creating trust and support remains a struggle. In this context, Zero Friction met up with 15 clients from Belgium and the Netherlands to exchange experiences. How can heating and cooling suppliers address these transparency challenges and strive for a positive customer experience?

The social acceptance of the heating transition is vital to make it successful. Digital transformation with a focus on end customer experience is known to be a critical success factor in the heating transition.