Heating networks are a key element in the shift towards more sustainable energy sources. A crucial part of this process involves collecting data from end users. This data, generated from the moment heat is distributed from the network to individual users, plays a vital role in managing the network and the billing process. But what actually happens to this data once it's collected?

The efforts towards a smooth heat transition bring big changes. For heating and cooling suppliers, finding the right balance in sharing information and thereby creating trust and support remains a struggle. In this context, Zero Friction met up with 15 clients from Belgium and the Netherlands to exchange experiences. How can heating and cooling suppliers address these transparency challenges and strive for a positive customer experience?